Refund and Cancellation Policy
Last updated: 4 October 2026
Scrapevia sells credits as one-time purchases. There is no subscription and nothing renews on its own. This page explains when you can get your money back and how to close your account.
1. Cancellation
- There is nothing to cancel. We do not charge you again automatically. Every purchase is a one-time payment that you start yourself.
- Before you pay: if you close the payment window, nothing is charged. An unpaid order simply expires.
- Closing your account: email support@scrapevia.com from the address on your account and ask us to close it. We will confirm by email. Unused credits are handled as described in section 2.
2. When you can get a refund
You can get a full refund of a purchase if you ask within 7 days of buying and you have used less than 10% of the credits from that purchase.
We will also refund in full, whatever the time or use, if:
- you were charged twice for the same order, or charged the wrong amount;
- you paid but the credits were not added to your account and we cannot fix it within a reasonable time; or
- we close your account without a reason that is your fault and you still have unused credits (we refund the unused part).
3. What we do not refund
- Credits you have already used, including credits spent on results you did not find useful (for example accounts that show no email, or an email that came back Failed or Unknown).
- Free credits that were given to you.
- Purchases older than 7 days, or where 10% or more of the credits have been used, unless section 2 says otherwise.
- Accounts closed for breaking the Terms or the Acceptable Use Policy.
- Losses caused by how you use the results, such as emails you send or blocks on your sending account.
4. When something goes wrong with a request
If a request fails because of an error on our side or on the data provider's side, the credits for the failed part are returned to your balance automatically. Unknown email results are not charged. If you think credits were taken wrongly, email support@scrapevia.com within 30 days with the date and a short description, and we will check your usage record and correct it.
5. How to ask for a refund
- Email support@scrapevia.com from the address on your account.
- Include the payment date, the pack you bought, and the payment ID shown in your payment list or on your receipt.
- We reply within 3 business days. If your request is approved we start the refund straight away.
6. How and when you receive the money
| You paid with | Refund goes to | Usual time |
|---|---|---|
| Card (through Razorpay) | The same card | 5 to 10 business days after we approve it, depending on your bank |
| Crypto (through Heleket) | A crypto wallet address you give us | Within 5 business days after we approve it. The refund is the US dollar value you paid, sent in a cryptocurrency we choose, minus the network fee. |
For crypto payments that did not arrive in full, arrived late, or were sent to the wrong network, contact us with the transaction ID. We will help where the payment provider allows it, but a payment sent to a wrong address or network may not be recoverable.
When a refund is paid, we remove the matching credits from your balance. If you have already spent them, the refund is reduced by the value of the credits you used.
7. Chargebacks and disputes
Please email us before you ask your bank or card company to reverse a payment. We can usually fix a problem faster. If a chargeback is filed for credits you have used, we may suspend the account and give the payment provider the records of your use.
8. Prices and currency
All prices are in US dollars. Your bank may convert the amount to your own currency and may charge its own fees; we cannot refund those fees.
9. Your legal rights
This policy does not remove any rights you have under the consumer laws where you live.
Questions about this page? Email support@scrapevia.com.